Remote Intake Specialist
Description
Location: Remote – Work from Home (including during training)
Starting Pay: $14.67 per hour
Schedule: Monday through Friday 8am – 4:30pm EST
Jan Dils, Attorneys at Law only hires remote team members who reside in one of the following states: GA, KY, NC,OH, TN, TX, & WV
Jan Dils Attorneys at Law has helped thousands of people get the benefits they deserve. We have proudly served as a voice for the disabled individual for over 25 years. Our practice has a dynamic culture, and we strive to find applicants who are committed to growth and success. Join an outstanding organization with a client-centered focus and a team of people who fight to make a difference.
Do you have a heart for helping people and a sharp eye for detail? Are you someone who thrives in a fast-paced environment where your compassion and accountability truly matter?
We’re looking for an exceptional Intake Specialist to serve as the first point of connection for individuals seeking help with disability claims. This is more than a job — it’s a chance to be the calm, confident guide people need during some of the most important conversations of their lives.
What you will be doing as a Remote Intake Specialist:
• We’re always striving for excellence — that’s why this role includes clear performance expectations like high-quality intakes, strong documentation accuracy, and consistent client responsiveness.
• Become an expert in our intake workflows and systems that you’ll use every day to guide clients confidently.
• Help drive team success by maintaining a steady volume of client intakes across phone, video, and in- person channels.
• Be a trusted guide for clients by clearly explaining the disability claims process and ensuring they feel supported from day one.
• Take ownership of accuracy — maintaining strong quality standards in documentation, deadlines, and follow-through.
• Be a proactive problem solver by identifying missing information, protecting deadlines, and keeping cases moving forward.
• Any and all other duties needed to serve our clients & mission.
You’re likely a great fit if you:
• Communicate with compassion and confidence
• Are highly organized and detail-driven
• Take ownership and follow through without being asked
• Stay calm and positive in high-volume environments
• Care deeply about doing meaningful work
** Experience in legal, healthcare, claims, or high-volume client service is a plus — but drive, empathy, and
reliability are what matter most.
Not only is the position itself great, but the benefits we offer are fantastic as well!
Remote Intake Specialist Benefits include:
• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – No commute – Work from home!
• Equipment Supplied – No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day. Now you might be wondering about the pay? The Intake Specialist starting pay rate is $14.67 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your performance. And do you know what else? If you score well on your performance review, you will get a 27 to 48 cent increase every 6 months until you reach the cap of the pay range.
If you want meaningful work where your communication skills truly make a difference, we’d love to hear from you.
Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace employees from diverse backgrounds. We strive hard to foster an environment where our employees can be their most authentic selves. At the same time cultivating a culture where all employees feel heard, valued, and empowered. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.
