Case Manager

Description

Our firm has been helping our clients fight for disability benefits since 1994. We’re a mission-driven team who work tirelessly to represent each of our clients with care. We’re dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Case Management team.

A Case Manager is responsible for assisting new and existing Social Security or Veteran clients with their legal disability claim over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.

Responsibilities Include:

  • Assisting client requests via telephone
  • Assisting clients with completing forms
  • Educating clients regarding disability claim process over the telephone
  • Responding to client’s emails/correspondence
  • Reviewing cases to identify issues and ensure the case is progressing
  • Meeting with clients in person as needed
  • Processing client mail and documents in a timely manner
  • Submitting any needed forms/reports to the Veterans Administration or Social Security Administration and other related agencies
  • Conducting Initial Contact Calls to clients
  • Developing case strategies in an attempt to guide the claim to a favorable decision
  • Meeting assigned goals while maintaining quality
  • Returning all voicemails by the end the business day or within 24 hours

Benefits:

  • Health, Vision, Dental, and Life insurance.
  • Paid holidays.
  • 401(k) Retirement plan with 3% match.
  • 80 hours of paid-time-off annually.
  • Gym membership reimbursement

 


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    Jan Dils, Attorneys at Law

    Jan Dils, Attorneys at Law
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