Intake Specialist in Charleston Office

Intake Specialist in Charleston Office

Location: 500 Virginia St. E. Ste. 710 Charleston, WV 25301

Schedule: Monday through Friday 8am – 4:30pm EST

Starting Pay: $15.79 per hour

Jan Dils Attorneys at Law has helped thousands of people get the benefits they deserve. We have proudly served as a voice for the disabled individual for over 30 years. Our practice has a dynamic culture, and we strive to find applicants who are committed to growth and success. Join an outstanding organization with a client-centered focus and a team of people who fight to make a difference.

Do you have a heart for helping people and a sharp eye for detail? Are you someone who thrives in a fast-paced environment where your compassion and accountability truly matter?

We’re looking for an exceptional Intake Specialist to serve as the first point of connection for individuals seeking help with disability claims. This is more than a job — it’s a chance to be the calm, confident guide people need during some of the most important conversations of their lives.

What you will be doing as an Intake Specialist:

• Help manage daily operations in our Charleston office and ensure everything runs smoothly.
• Be a welcoming, helpful resource for client walk-ins and in-office support.
• We’re always striving for excellence — that’s why this role includes clear performance expectations like high-quality intakes, strong documentation accuracy, and consistent client responsiveness.
• Become an expert in our intake workflows and systems that you’ll use every day to guide clients confidently.
• Help drive team success by maintaining a steady volume of client intakes across phone, video, and in-person channels.
• Be a trusted guide for clients by clearly explaining the disability claims process and ensuring they feel supported from day one.
• Take ownership of accuracy — maintaining strong quality standards in documentation, deadlines, and follow-through.
• Be a proactive problem solver by identifying missing information, protecting deadlines, and keeping cases moving forward.
• Any and all other duties needed to serve our clients & mission.

Not only is the position itself great, but the benefits we offer are fantastic as well!

Intake Specialist Benefits include:

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.

Now you might be wondering about the pay? The Intake Specialist starting pay rate is $15.79 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your

performance. And do you know what else? If you score well on your performance review, you will get a 32 to 58 cent increase every 6 months until you reach the cap of the pay range.

If this sounds like the right job for you, please apply now!

Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.