Remote Social Security Operations Manager
Description
Location: Fully Remote, Work from Home (including during training)
Jan Dils, Attorneys at Law only hires remote team members who reside in one of the following states: GA, KY, NC, OH, TN,TX, & WV
Jan Dils, Attorneys at Law has been helping our clients fight for disability benefits since 1994. We’re a mission-driven team who work tirelessly to represent each of our clients with care. We’re dedicated to continuous growth to improve our client service. Our firm is seeking an accountable, detail-oriented individual to join our Social Security Operations
team.
Are you a strategic thinker who thrives on improving systems, leading leaders, and turning data into action? We are seeking a high-performance Operations Manager to oversee the daily workflow, productivity, and continuous improvement of our Social Security line of business. This is a leadership role for someone who doesn’t just maintain systems — but makes them better.
What you will be doing as Remote Social Security Operations Manager:
• Lead daily operations with purpose by keeping workflows efficient, organized, and moving forward.
• Turn data into action by tracking performance metrics and building clear plans to improve results.
• Build and develop strong leaders by coaching Team Leaders and driving accountability and growth.
• Own workforce planning by forecasting staffing needs and balancing workload across the team.
• Continuously improve how we work by developing smarter processes, workflows, and training systems.
• Set the standard for performance by driving productivity, quality, and accountability across the department.
• Ensure consistency and compliance by upholding internal standards and regulatory requirements.
• Keep leadership informed by communicating performance trends, insights, and operational updates.
• Champion innovation by identifying and implementing technology and process improvements.
• Drive results at every level by setting and achieving quarterly and annual performance goals.
• Any and all other duties needed to serve our clients & mission.
You’ll thrive in this role if you:
• Lead with accountability and clarity
• Use data to make smart decisions
• Anticipate problems before they happen
• Adapt quickly in a fast-moving environment
• Hold high standards — for yourself and your team
**Strong operational leadership experience is required. Experience within disability or regulated environments is a plus.
Social Security Operations Manager Job Qualifications:
• B.A./B.S. degree and/or related certification or job experience is highly preferred
• At least 5 years of previous experience working with Social Security Disability highly preferred
Social Security Operations Manager Benefits Include:
• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Remote Work – Work from home!
• Equipment Supplied – No worries about getting a computer! We supply your work computer to you.
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.
Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.
