In-Office Case Manager

In-Office Case Manager

Location: 963 Market St. Parkersburg, WV 26101

Starting Pay: $18.03/hour

Schedule: Monday through Friday 8am – 4:30pm EST

Jan Dils, Attorneys at Law has been helping our clients fight for disability benefits since 1994. We’re a mission-driven team who work tirelessly to represent each of our clients with care. We’re dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Case Management team.

A Case Manager is responsible for assisting new and existing Veteran clients with their legal disability claim over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.

Case Manager Responsibilities Include:

• Be dedicated to clients by returning all emails and voicemails within 24 hours
• Become an expert on our Case Management Software that you will be using daily
• Ensure clients stay well informed regarding the status of their claim
• Become an investigator by obtaining medical evidence to support claims
• Be excellent with time management by maintain task list goals
• Develop case strategies to determine the paths of case success and educate the client on what is needed for case success
• Provide client assistance with any needed paperwork throughout the life of the claim
• Guide our clients as they navigate the complexity of the Veterans Disability process
• Assist any client walk-ins in our Parkersburg, WV office
• Quality is extremely important to our firm. That’s why we have the standards of maintaining at least an 84% on quality scores.

Not only is the position itself great, but the benefits we offer are fantastic as well!

Case Manager Benefits include:

• Health, Vision, & Dental Insurance
• 401K Matching Retirement Plan – We do up to 4% match!
• Long-term and Short-term Disability
• Company Paid Life Insurance
• Paid Time Off – 80 hours accrued in your first year!
• Paid Holidays – We understand the importance of being with loved ones during holidays.
• Set Work Schedule – No Working Crazy Schedules!
• Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
• Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
• Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.

Now you might be wondering about the pay? The Remote Case Manager starting pay rate is $18.03 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your performance. And do you know what else? If you score well on your performance review, you will get a 49 to 87 cent increase every 6 months until you reach the cap of the pay range.

Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.