Case Manager & Client Advocate


Our firm has been helping our clients fight for disability benefits since 1994. We’re a mission-driven team who work tirelessly to represent each of our clients with care. We’re dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Case Management team.

A Case Manager is responsible for assisting new and existing Veteran clients with their legal disability claim both in person and over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.

  • Responsible for assisting client requests via telephone
  • Responsible for assisting clients with completing forms
  • Responsible for educating clients regarding disability claim process over the telephone
  • Responsible for responding to client’s emails/correspondence
  • Responsible for reviewing cases to identify issues and ensure the case is progressing
  • Responsible for meeting with clients in person as needed
  • Responsible for processing client mail and VA documents in a timely manner
  • Responsible for submitting any needed forms/reports to the VA and other related agencies
  • Responsible for conducting Initial Contact Calls to clients
  • Responsible for developing case strategies in an attempt to guide the claim to a favorable decision
  • Responsible for meeting assigned goals while maintaining quality
  • Responsible for returning all voicemails by the end the business day or within 24 hours


Job Type: Full-time

Pay: $15.32 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance


Schedule: 8 hour day shift | MONDAY – FRIDAY

Education: High school or equivalent (Preferred)

Experience: Customer service: 1 year (Preferred)

Work Location: Fully Remote

Paid Training: Yes

Management: Team Lead

Typical start time: 8AM

Typical end time: 5PM

Company’s website:

Company’s Facebook page:

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible


Work Remotely: Temporarily due to COVID-19


COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place


    Our Reviews

    review “Prior to coming to Jan Dils’ office for help with my SSD claim, my case had been turned down by other attorneys and I felt...
    review I would recommend Jan Dils to anyone who is trying to get their social security benefits. My lawyer knew the process and what was needed...
    review "They did all the real work. When I showed up at my hearing, my lawyer was so prepared with my medical information and my case....
    review "My experience with Jan Dils and her team has extended a few years now but has been the most wonderful experience I have had. I...
    review "They helped so much and were always available when I had any questions!! Thank you, Jan Dils!!"
    review "Seamless flawless experience from start to finish. Anytime that we called to ask a question we felt like they were expecting and wanting our call....
    review “May God bless you and your efforts in helping others obtain justice.”
    review “I just wanted to thank you for all your help and for being so kind. I really appreciate everything you and your staff have done...
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    Jan Dils, Attorneys at Law

    Jan Dils, Attorneys at Law